Privacy policy
This page describes how the Gloé booking platform handles personal information for the app, the salon tools, and this website.
What we collect
- Account details: name, mobile number, email, password, and date of birth.
- Booking details: salon, service, time, notes, and reviews.
- Loyalty: stamp cards and reward codes.
- Salon records: business profile, services, hours, and staff names stored for that salon.
- Device and message preferences: push, SMS, WhatsApp, and marketing choices.
- Location, when you allow it, so the website or the app can sort salons near you. That location is used for the search and is not saved on the account.
- Salon applications: the name, area, phone, email, and note sent from the website.
Why we use it
We use this information to create accounts, show salons, take and manage bookings, calculate stamps and the salon’s fee, send booking and reward messages, and support the people using the app. Customers pay the salon directly. Gloé does not collect card numbers.
Who sees it
A customer sees their own bookings, stamps, and offers. A salon sees the appointments and clients for that salon. A review is shown on that salon’s public page with the customer’s name and the text they wrote. Platform administrators see the records needed to run approvals and support. Message providers receive only what is required to deliver their service. The website map loads images from Esri, and from OpenStreetMap if that service is unavailable, so those services see the browser’s network address while the map is open.
How long we keep it
Account and booking records stay while the account is active. Deleting a customer account removes the account and the bookings, reviews, and payments tied to it. The app asks for the current password first. A salon account can be deleted only after the salon is transferred or closed. A short audit note of the deletion can remain. If customer deletion is turned off, email hello@gloe.ae.
Your requests
To ask for a copy, a correction, or deletion, email hello@gloe.ae. You can also turn booking alerts, SMS, WhatsApp, and offer messages off in Notifications.